Terms of Service

These Terms of Service (the "Terms") govern access to and use of the LaraBug service. Please read them carefully. By creating an account or using the Service you agree to be bound by them.

1. Parties and acceptance

1.1 The Service is operated by Intilli, a company registered in Belgium under number 0740.911.734, with its seat at Nazarethsesteenweg 13, 9800 Deinze ("Intilli", "we", "us").

1.2 "You" means the person or organisation that creates an account. If you use the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms, and "you" refers to the organisation.

1.3 These Terms form a binding agreement between you and Intilli from the moment you create an account or otherwise use the Service, whichever comes first.

2. Definitions

2.1 "Service" means the LaraBug application at larabug.com, its API, its MCP server, its mobile applications and the client packages we publish, together with the documentation.

2.2 "Application" means a project you register with the Service and connect a client package to.

2.3 "Customer Data" means the data your Applications send to the Service: exceptions, requests, queries, jobs, logs, lockfiles and anything else a client package reports, including any personal data contained in it.

2.4 "Plan" means the subscription tier you have chosen, with the allowances and the retention period set out in clause 3.

2.5 "Issue" means one exception, one JavaScript error, one CVE finding or one detection recorded by the Service. "Telemetry event" means one recorded request, query, job, log line, cache call or similar reading.

3. The Service and the Plans

3.1 The Service is offered on the Plans below. Each Plan carries two allowances per billing cycle, Issues and Telemetry events, and a retention period after which Customer Data is deleted under clause 9.

3.2 The Free Plan is limited to one Application. Every other Plan allows an unlimited number of Applications and seats.

3.3 When an allowance is reached within a billing cycle, the Service stops accepting the corresponding data for that cycle and tells you so in the panel and by email. Nothing already recorded is deleted on that account.

3.4 We may change the allowances or the price of a Plan. A change to the Plan you are on takes effect at your next renewal, and we notify you at least 30 days in advance under clause 15.

4. Your account

4.1 To use the Service you must be at least 13 years old. A minor must have the consent of a parent or guardian.

4.2 You must provide accurate registration details and keep them up to date.

4.3 You are responsible for keeping your credentials confidential and for everything done under your account, by you or by the people you invite into your team.

4.4 One free trial is available per person or organisation.

5. Acceptable use

5.1 You may not use the Service to carry out or support any unlawful activity, or to distribute malware.

5.2 You may not attempt to gain unauthorised access to the Service, to another customer's data, or to the systems it runs on, nor probe or test them without our written permission.

5.3 You may not reverse engineer the Service, resell it, or offer it to third parties as your own, except for the open source client packages under their own licences.

5.4 You may not send volumes of data that degrade the Service for other customers beyond what your Plan allows for.

5.5 You must treat our staff with courtesy. We may refuse support to an account that abuses it.

6. Fees, billing and taxes

6.1 Paid Plans are billed in advance, monthly or yearly, and renew automatically at the end of each billing cycle until cancelled.

6.2 All prices are in EUR and exclude VAT. Belgian VAT at 21% is added when you pay, unless you are a business with a valid VAT number in another EU country, in which case the reverse charge applies and no VAT is added.

6.3 Payments are processed by Mollie. We accept credit cards, PayPal, iDEAL, Bancontact and the other methods Mollie offers at the time of payment.

6.4 Allowances are measured per billing cycle, not per calendar month.

6.5 If a payment fails, we notify you and retry. If it still fails after notice, we may suspend the paid features of your account until it is settled, and terminate under clause 14 if it is not.

7. Trial, refunds and cancellation

7.1 A new account may try a paid Plan free for 14 days. No credit card is required for the trial, and no charge is made when it ends unless you choose a Plan.

7.2 You may ask for a full refund within 14 days of your first payment. The refund is made to the original payment method and arrives within 5 to 10 working days. After those 14 days, fees are non-refundable and the Plan runs to the end of the cycle you have paid for.

7.3 You may cancel at any time from Profile → Subscription. Cancellation takes effect at the end of the current billing cycle. You keep the paid features until then. There is no cancellation fee.

7.4 Cancelling a subscription does not delete your account or your Customer Data. Deletion is governed by clause 9.

8. Customer Data and your responsibilities

8.1 You are the controller of the Customer Data your Applications send, and we process it on your behalf as a processor. The Privacy Policy and the Data Processing Agreement describe that processing, and a signed copy of the agreement is available on request from Profile → Data.

8.2 You decide what your Applications send. You must filter out data you are not entitled to send us or that we should not hold: passwords, API keys, payment card data, and personal data beyond what you need for debugging. The client packages provide filtering for this, and the documentation explains it, but responsibility for compliance with the data protection laws that apply to you rests with you.

8.3 Customer Data is yours. We claim no right in it beyond what is needed to provide the Service to you, and we do not sell it or use it to train models.

8.4 You may export your Customer Data at any time from Profile → Data.

9. Retention and deletion

9.1 Customer Data is deleted automatically when it is older than the retention period of your Plan, 7 to 365 days under clause 3, and cannot be restored once it is.

9.2 If you move to a Plan with a shorter retention period, data older than the new period is deleted at the next retention run.

9.3 You may delete your account from Profile → Data. On request the account is frozen immediately, any active subscription is cancelled without a prorated refund, and the account is scheduled for permanent deletion 30 days later. We email you a link that restores the account at any time within those 30 days. After day 30 the deletion is final, and your profile, Applications and every record we hold for them are permanently erased. Applications you share with other users remain available to them.

9.4 Deleted data cannot be recovered. Export what you need before you delete.

10. Privacy and data protection

10.1 The personal data we collect about you as a user of the Service, why, and for how long, is set out in the Privacy Policy.

10.2 Our obligations under the General Data Protection Regulation, the rights you have under it, and the sub-processors we use are set out in the Data Processing Agreement.

10.3 The Service is operated from, and Customer Data is stored in, the European Union.

11. Availability and support

11.1 We aim to keep the Service available at all times, but we do not guarantee uninterrupted availability except where a written agreement with an Enterprise customer says otherwise.

11.2 We may suspend the Service for maintenance. Where we can, we announce planned maintenance in advance on the status page.

11.3 Support is provided by email at support@larabug.com on working days. We aim to answer within one working day.

12. Intellectual property

12.1 The Service, its software, its design and its documentation are owned by Intilli or its licensors. These Terms grant you a non-exclusive, non-transferable right to use the Service for the term of your subscription, and nothing more.

12.2 The client packages are published under their own open source licences, which govern your use of them.

12.3 You may not use the LaraBug name or marks except as the branding page allows.

13. Warranties and liability

13.1 The Service is provided "as is". To the extent the law allows, we make no warranty that it will be uninterrupted, error free, compatible with every configuration, or protected against every security threat, nor that it will recover data lost through your own error.

13.2 To the extent the law allows, our total liability to you for all claims arising out of these Terms or the Service does not exceed the fees you paid us in the 12 months before the claim arose.

13.3 To the extent the law allows, we are not liable for indirect or consequential loss, for lost profits or revenue, for loss of data, or for the acts of third parties, however arising.

13.4 Nothing in these Terms limits liability that cannot be limited under the law that applies, including liability for fraud or for death or personal injury caused by negligence.

14. Term and termination

14.1 These Terms apply for as long as you have an account.

14.2 You may end them at any time by cancelling your subscription under clause 7.3 and deleting your account under clause 9.3. You may request a full data export before you do.

14.3 We may suspend or terminate your account, with notice where practicable, if you breach these Terms, if a payment remains unpaid after notice, or where the law requires it. We may also terminate for any reason with 30 days notice.

14.4 On termination your right to use the Service ends, and your Customer Data is deleted under clause 9. Clauses 8.3, 12, 13 and 16 survive termination.

15. Changes to the Service and to these Terms

15.1 We develop the Service continuously and may add, change or remove features. Where a change materially reduces what your Plan provides, we tell you in advance.

15.2 We may change these Terms. For a material change we give you 30 days notice by email, and you may cancel before it takes effect if you do not agree. Continued use after the change takes effect means you accept it.

15.3 Clarifications, corrections and changes that do not reduce your rights may take effect immediately and without notice.

16. Governing law and disputes

16.1 These Terms are governed by Belgian law.

16.2 Any dispute arising out of these Terms or the Service that we cannot settle between us is submitted to the courts of Belgium, without prejudice to any mandatory consumer protection that applies where you live.

16.3 If any provision of these Terms is held unenforceable, it is applied to the extent permitted and the rest remains in effect.

16.4 These Terms, together with the Privacy Policy and the Data Processing Agreement, including any signed copy of it, are the entire agreement between you and Intilli about the Service.

17. Contact