# Troubleshooting

Nearly everything is one of the first four.

## Nothing arrives at all

**The environment is not on the list.** `environments` defaults to `['production']`, and `APP_ENV` on the machine you are testing is probably not that. This is the single most common cause.

**Version 3 is installed.** A bare `composer require larabug/larabug` installs 3.8, the last stable release. `composer show larabug/larabug` says which you have; [installation](/docs/laravel/installation) has the command for version 4.

**The keys are missing or wrong.** Run `php artisan larabug:test`, which says which of the two it is.

**The config is cached from before your change.** `php artisan config:clear`, then try again.

## One exception arrives and the rest do not

That is `sleep` doing its job. The same exception from the same place is reported once per window, 60 seconds by default. Lower it while you are testing if you need to see each one.

## Everything arrives twice

Two things are reporting: the exception handler and a manual `LaraBug::handle()` call in a `catch` block for the same exception, or a `larabug` channel left in the log stack from version 3. Keep the exception handler and remove the other.

## Queue jobs are missing

Check, in order: `jobs.track_jobs` is on, the queue is not in `ignore_queues` (or is in `only_queues` when that list is set), `sample_rate` is not sampling it away, and the worker has been restarted since your last deploy. A worker holds the old config until it is restarted.

## The user block is bigger than expected

Without `Larabugable` on the model, the whole model is sent. [User context](/docs/laravel/user-context) is one method that fixes it.

## Still stuck

Turn on `report_sdk_errors` while you are looking, which makes the client report its own failures rather than swallowing them, and check your application log for what it says. Turn it off afterwards.

If that gets you nowhere, [write to us](/support) with the project key and roughly when you tested. We keep our own errors in LaraBug, so the report usually finds the cause faster than a description of it.